When I was taking enhancement classes at Disneyland in the early 1990s (I think perhaps the We Create Happiness series for Working Leads), I saw a video simply called "The Guest." They took pride in telling us the VHS video cost $1000 each, and Disneyland bought five of them. Disney, they were saying, cared so much about this, they spent $5,000
I found a YouTube snippet of the video: http://www.youtube.com/watch?v=8oJSOqq4Clk&feature=related
The company that produced it is called Media Partners, and they still sell the video. For about $900 per copy now: http://www.media-partners.com/customer_service/the_guest.htm
Very cool.
